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Support

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OhioNET staff provides support for a number of services and projects in the OPAL consortium. Support covers all the various functions of the Innovative Services Sierra platform, such as Circulation, Cataloging, Statistics, Create Lists, etc. Support also includes, but is not limited to questions about:

  • Electronic Resources
  • EBSCO, Springshare, and OCLC products
  • EZproxy
  • OhioNET / OPAL Membership

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Emergency Contact Information

A system emergency is a situation in which Sierra, the catalog, or off-campus proxy becomes inaccessible. If the OhioNET office is closed and you have determined a system is down, please call the number below and leave a voicemail with a detailed description of the service outage. You can expect a return phone call within two hours.

614-352-9411