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User Services COI

Community of Interest

User Services COI Updates - Fall 2019

Summary of the latest updates, best practice suggestions and decisions from the User Services COI meetings and discussions:User Services COI Updates

  • Discussion of digital accessibility and work done on WCAG 2.0 by OhioLINK task force. Recent court cases point to WCAG 2.1 AA compliance without exceptions. EC discussing in November.


  • New wording for OhioLINK authentication screen proposed for clarification. Proposed: “You are authenticating as a member of an OPAL institution."
  • The pass through in the OPAL catalog to "Search OhioLINK" will default to their Encore version on July 1, 2020.
  • By the end of 2019 item availability status displayed in the catalog will universally reflect the actual item record status. Changes in Sierra no longer support wildcard options and the use of the "time to reshelve table customizations".

Statement of Purpose

The User Services COI is focused on all aspects of the User Experience including:

  • User interface of products whose primary users are library patrons
  • Instruction & Information Literacy, including outcomes assessment
  • Digital & technology literacy
  • Access issues
  • Collection development & weeding of both print and electronic resources
  • Reference services and products, including evaluation & assessment using statistics, space use studies, and other data
  • Library service promotion and marketing

Policies and procedures are developed in consultation with the OhioNET Director of Technology Services and are published and maintained in an online guidelines document. The COI also serves as an advisory body to the Directors’ Council, works in collaboration with other OPAL groups with shared interests, and regularly disseminates its work through OPAL communication channels.

User Services COI Coordinator