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OPAL Updates and Tips

New Profile Groups in OCLC Can Help You Navigate ILL Requests

by Heidi Beke-Harrigan on 2020-07-30T10:00:00-04:00 in OCLC | Comments

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Knowing how to build lender strings for ILL requests during the COVID-19 crisis has been tricky, because it's not always clear who is still fulfilling or able to ship and receive materials.

Fortunately, profile groups have been created to help make things easier. For example, you can filter by a specific group to find someone known to be filling electronic documents. Keep in mind though, that if someone has an e-journal deflection policy set up, that method isn't foolproof. 

  • ACOV: Libraries supplying electronic documents during the COVID-19 crisis
  • BCOV: Libraries supplying e-books during the COVID-19 crisis
  • CCOV: Libraries supplying physical collection during COVID-19 crisis

Screen shot of filtered profiled group with ACOV selected

The groups are updated weekly, and a PDF that lists the OCLC symbols for each group (as well as the libraries that also participate in LVIS) is posted here. You can update the status for your library regarding CCOV (physical collection) by going to

You can use the profiled groups to build lender strings when:

  • Viewing a list of holding libraries in WorldShare ILL, Tipasa, or ILLiad, filter by Profiled Group (e.g., CCOV).
  • In the OCLC Policies Directory, search by Group Symbol (e.g., CCOV) to identify a list of symbols in the group and copy/paste them into a Custom Holdings Group that you maintain.

For more information on how to make best use of these profiled groups, view this video tutorial


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